PAYMENTS AND REFUNDS

What kind of payment method may I use at beautio.sg

We accept the following payment options : 

Credit Card - We accept Visa/Mastercard/AMEX

PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy, for more information please visit www.paypal.com.

Cash on Delivery (Nationwide) 

PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy, for more information please visit www.paypal.com.

Gift Vouchers issued by BeautIO 

Is there a maximum order amount for Cash On Delivery?

Cash On Delivery is available for purchases of value SGD 500 and below (after applicable discounts).

I made a payment but I haven't received any confirmation

Most payments are processed immediately. Check with your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24hrs, please contact Customer Service.

Is it safe and secure to shop at beautio.sg?

beautio.sg prides itself on providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. 

Please refer to our Privacy Policy for more details here: CLICK HERE

How long is your refund process?

For approved refund, BeautIO.sg may provide a refund in a form of credit voucher or via the original payment method. Refund by payment method may take up to 14 working days.

RETURNS AND EXCHANGE

What if my item was damaged, incorrect or faulty? 

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please contact our Customer Service Team.

Please have the following details on hand:

- Image of Item/Parcel(s) received
- Name of Item
- Order Number

Beautio.sg HAS THE RIGHT TO COLLECT UNSOLICITED PRODUCTS, IF NECESSARY.

If the item is in stock, we will arrange for a replacement. Otherwise, a refund or credit voucher will be issued to you.

What do I do if there is an issue with the item I received? 

Please contact our Customer Service Team immediately with your order number, details and an image of the defective or incorrect items received.

Please do not dispose/throw away the items as they need to be returned to BeautIO.sg.

What is the return and exchange policy?

If you change your mind about your purchase, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

- Promotional items are non-exchangeable or non-returnable.
- Shipping cost associated with the return of the product will not be covered by beautio.sg.

If all the requirements mentioned are met, contact Customer Service with your order number and the item you wish to return. Refunds will be in a form of a beautio.sg credit voucher to be used on your next online purchase.

What do I do if I had an allergic reaction?

Different skin types and skin conditions may react differently to our products and brands. The product ingredients are listed on the page to help you identify any sensitivities with certain ingredients. It's always best to know and understand how your skin reacts to different products and ingredients. 

If you have experienced an allergic reaction, please send a detailed description of what occurred along with photos to our Customer Service. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 30 days of purchasing the item. In certain instances, a medical certificate may be requested to help ascertain if it is the product that caused the allergic reactions.